Privacy first

Privacy Policy

We design Pulse AI to keep your data secure and transparent. This page explains what we collect, how we use it, and the controls you have.

Last updated: December 14, 2025 Applies to Pulse AI web properties

Data We Collect

Account & profile details

  • Name, email, role and authentication metadata
  • Billing preferences and subscription selections
  • We do not store any of your email content or attachments

Data We Collect

Usage & product analytics

  • Actions taken in Pulse AI to improve reliability and UX
  • Device, browser, and log data for security monitoring

Data We Collect

Content you provide

  • Notes, emails, messages, attachments, and CRM records you connect
  • Voice inputs and transcriptions you intentionally submit

How we use data

Why we process information

We limit processing to the purposes below and apply least-access principles across our stack.

  • ✓
    Deliver and personalize Pulse AI experiences you request
  • ✓
    Operate, secure, and troubleshoot the service with audit logging
  • ✓
    Research and improve features using aggregated and de-identified trends
  • ✓
    Communicate about updates, billing, and support (you can opt out of non-essential email)

Sharing & disclosure

How data may be shared

  • Service providers like OpenAI, who support infrastructure, analytics, and support
  • Regulators or law enforcement when legally required or to protect safety

Security & retention

Keeping your data safe

  • Encryption in transit and at rest, with strict access controls
  • Role-based permissions and workspace-level governance
  • Retention aligned to product use and legal requirements; backups are purged on a schedule
  • We log access to customer data for auditing and security reviews

Your controls

Choices and rights

  • Access, correct, or export your information within your account settings
  • Request deletion of your data; we may retain limited records for legal obligations
  • Manage marketing preferences via email footer controls
  • Control connected integrations and revoke access at any time

If you are in a region with specific privacy rights (such as GDPR or CCPA), you can exercise those rights by contacting us. We will verify identity before fulfilling requests.

Contact

Have questions?

Reach us any time at hello@pulsecrm.cloud. We will respond promptly to privacy or security inquiries.